JOB SUMMARY

You will be responsible for leading and maintaining quality management for our client’s multi-site manufacturing environment (Glasgow & Birmingham). You will ensure the company maintains the requirements for the appropriate quality certifications and that customer concerns and site quality issues are resolved effectively and efficiently.

GENERAL RESPONSIBILITIES

• To comply with Company rules and regulations
• To perform duties in a cost-effective manner
• To contribute to and maintain good customer and employee relations
• To present a well-groomed and professional image
• Maintain an active interest in Company developments
• To live and promote the company values of respect, collaboration, courage, ambition and passion

KEY RESPONSIBILITIES

• Ensure adherence to health and safety guidelines as well as legal obligations
• Develop, implement, and maintain a robust Quality Management System (QMS) aligned with ISO 9001 and company objectives.
• Create and implement best practice policies, processes and procedures to aid and improve business performance.
• Managing and reducing Non-Conformances and rectify quality issues.
• Lead continuous improvement initiatives (e.g., Lean, Six Sigma) to optimise processes and enhance product quality.
• Define quality procedures in conjunction with operating staff
• Lead and manage Quality team and provide technical leadership, skill-building and support to team. Develop action plans to execute initiatives, implement new ideas and best practices
• Providing guidance, mentoring and training to ensure the teams success and growth
• Actively lead the reduction of Customer PPMs (Parts Per Million), Warranty, Cost of Poor Quality and in-house scrap and waste.
• Implementing and maintaining all quality control procedures from the incoming inspection of material to the in-process control in production, until the final control of finished goods before delivery to the customer by the company’s quality control standards.
• Address customer feedback to ensure products meet or exceed expectations, driving a customer-focused approach.
• Understand customer needs and requirements to develop effective quality control processes.
• Collaborate with departments like production and engineering to resolve quality issues and enhance processes.
• Oversee supplier quality audits, analyse performance, and drive supplier quality assurance improvements.
• Engage with procurement dept to establish quality requirements from external suppliers
• Set requirements for suppliers and monitor their compliance
• Keep accurate documentation, perform statistical analysis and develop a set of KPI’s (Key Performance Indicators).
• Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators).
• Oversee all current and new product development procedures to identify deviations from quality standards.
• Liaise with the HSE team to maintain Health, Safety, and Environmental standards (ISO 45001 & 14001)

PERSON SPECIFICATION

Knowledge:

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Familiarity with quality management systems and regulatory requirements.
• Knowledge of lean manufacturing
• Business Improvement
• Proven experience in audits and regulatory compliance.
• Expertise in industry standards (e.g., ISO 9001) and quality tools like RCA, FMEA, SPC, Six Sigma, and Lean

Skills and Personal Qualities:

• Excellent communication skills
• Interpersonal skills
• Strong IT skills
• Familiarity with QMS, ERP, and project management tools
• Proficient in data analysis and quality management software

Experience:

• Proven experience in manufacturing engineering
• Extensive quality management experience, including leadership within manufacturing or engineering.
• Strong leadership and team mentoring skills.
• Demonstrated experience in process improvement, lean manufacturing and project management.