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Senior Service Engineer

Senior Service Engineer

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Marine People

The Senior Service Engineer provides engineering support for the integration and problem diagnosis of navigational systems products in-house and at customer sites. The incumbent assembles, performs quality testing and diagnostics, installs and configures, services and repairs products and navigational systems for the Company’s clients at world-wide locations.

Role & Responsibilities:

  • Works with a professional attitude and is a Team player.
  • Installs/commissions Navigation Systems products at customer sites.
  • Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
  • Assists Systems Engineering and Software Test departments to design, develop and implement system test environments in support of Product Development and project requirements.
  • Actively supports the Training team in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
  • Will sometimes be required to organise and manage team tasks and activities related to the role.
  • Provides customer helpdesk email and telephone support through the support team.
  • Discussed technical issues relating to the setup and configuration of OEM Sensors and equipment with the OEM.
  • Provides Service Engineering support and advice to internal staff in resolving technical problems.
  • Ensures required records are properly completed and Maintained in accordance with the Service procedures.
  • Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2015 standards.
  • As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.
  • Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction.
  • In conjunction with the Systems Engineering department, may create and/or edit as-built drawings and documentation when tasked with design systems.
  • Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update navigation subsystems and systems.
  • Assesses the supplied SW and FW tools with reference to update and inclusion of new tools to enhance service capability.
  • Ensures tools, equipment, material and any documentation required for each job is in good order.
  • Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
  • Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

Decision Making & Authority:

The Senior Service Engineer:

  • is accountable for managing their work, technical process improvement and the design of systems when required.
  • applies judgment and makes decisions to solve complex technical issues.
  • follows security guidance/rules when handling confidential information and audits mentored personnel are following the same.
  • is responsible for system design decisions based on relevant experience and knowledge.
  • is responsible for providing all levels of technical feedback in a professional format.

Qualifications & Experience:

Education: Degree in Engineering or related field, or Diploma in Electrical/Electronic Engineering.

Experience: Extensive Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.

Skills: Practical work experience in a Service Engineering environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset. Extensive knowledge of Electronic and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritisation, organisational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team. A working understanding of communication and data transfer standards is essential. Previous experience and willingness to train other internal and customer technicians an asset.

Other: Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.

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